Diana Procter


Diana Procter is President at Management Systems International, an International Standards (ISO) management consulting firm for 20 years. We are dedicated to the development and improvements of companies' management systems towards International Quality and Environmental Standards. Navigating through any of the Standards' requirements relative to companies'​ operations takes creativity and team work. What excites us through the days is making a difference in helping companies and entrepreneurs being able to increase their Value.  ISO Certifications are extremely valuable for any kind of company especially when providing products and service globally.

The following ISO Video provides an introduction to the benefits of ISO Standards


Technology, Security, Financial, Marketing, Contracting & Construction, Energy, Healthcare, Industrial & Manufacturing, Nonprofit/Academia/Government, Professional & Business Services, Technology –

Customers: National Security Agency, Sodexo, Novasyte Health, Scientist, Mindflow Design, NASA, Panasonic, Illumina, ArcelorMittal, Armtec Defense, Delta Design, Entropic Communications, Doremi Labs (now Dolby), AVID Center and Inseego

Read more about our clients ...

Professional Services Offered

MSI supports the following ISO Standards:
ISO 9001, 13485, 45001, 14001 and AS 9100.

Assessments, ISO consulting Planning and Procedural Development, training and webinars for all of the Standards we support. We are about performance for our customers towards their strategic plans and continual improvements. Proud of the MSI team leading companies where the pursuit of excellence is must. MSI develops operational processes to ISO Standards such as sales, customer service, hiring and training, design, production, purchasing and general management. Our focus is implementing, maintaining and auditing ISO based management system development across the US and for many types of companies. Development begins with a solid plan adopted by the management group and seeing through an effective implementation of the processes/procedures by coaching and supporting through to certifications and recertification by the Registrars. MSI also performs audits for many companies'​ Internal Audit Programs.

Projects / Case Studies / Results

Many companies are required to earn any of the ISO Standards certifications and many as well that really want to grow. We give our customers insights in what it takes to earn the certification and walk them through the entire process by Planning the entire system out, then we facilitate interviews to gather information in order to write their procedures that will greatly improve their operations, consult through the implementation phase and provide training then are with our customers through the 3rd party certification audit.

For more details about typical projects take a look at some project profiles below.

Acxiom Project Profile

Brodcast Microwave Systems Project Profile

Hardin Optical Project Profile

House of Batteries Project Profile

What Clients Can Expect

"MSI assessed our strengths and weaknesses and then provided the leadership needed to make Hardin Optical ready for the ISO 9001 certification audit. The tools and guidance we received from Diana Procter’s coaching were vital to making our goals a success. We are thankful for the work done with MSI and would recommend their leadership to companies committed to achieving ISO 9001 certification."
Michael Hardin, Hardin Optical- Bandon, Oregon

Most notably, MSI led implementation and certifications for the National Security Agency over a period of 6 years and supported such systems for 4 years plus. We have been present at over 200 Registrar audits for ISO 9001, Quality Management System, AS 9100, Aerospace Quality Management and ISO 14001, Environmental Management System. In 2011 we added OHSAS, Occupational Health and Safety. In 2015, added medical device, 13485: 2016.

These Standards address subjects such as:
a. Management & structure
b. Quality/Environmental/Health and Safety Policies
c. Objectives
d. Records and document management,
e. Hiring and training,
f. Sales and contract acceptances
g. Purchasing
h. Design of products
i. Risk Management
j. Configuration Control
k. Customer Services and Complaints
l. Facilities management
m. IT systems
n. Manufacturing processes
o. Measurements
p. Nonconformances
q. Environmental footprints
r. Compliance to regulations
s. Root Cause Analysis
t. Third Party Certification Process
u. Auditing programs

Professional Certifications / Qualifications

MSI and Diana Procter have led hundreds of companies towards earning ISO certifications. Assisting executives in understanding application and improving their businesses for the long run. 


Since 1998 Principal Consultant and Owner of MSI, leading over 65 certifications for the past 17 years and maintaining many companies’ management systems month-to-month yearly. Previously to that I was a procurement agent for San Diego Gas and Electric and NASSCO now General Dynamics and a veteran of the US Air Force. 

Contact Me

Email: [email protected]

Phone: 888-914-9141

Website: www.msi-international.com 

MSI blog: https://msi-international.com/iso/blog/

Social media pages: https://www.linkedin.com/in/dianalynnofmanagementsystemsinternational/



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